Refund policy

Refund Policy

1. Overview

At Lexiflair.com, we strive to ensure that you are satisfied with your purchase. If you are not completely satisfied, we offer a straightforward refund policy to make the return process as smooth as possible.

2. Eligibility for Refunds

  • Return Period: You can request a refund within 7 days of receiving your order. Requests made after this period may not be eligible for a refund.
  • Condition: To be eligible for a refund, products must be unused, in their original condition, and in the original packaging. Products that are damaged, altered, or not in their original packaging may not be accepted for a refund.

3. Non-Refundable Items

  • Personalized Items: Custom or personalized items are not eligible for refunds.
  • Perishable Goods: Products that are perishable or have a limited shelf life are not eligible for refunds.
  • Sale Items: Items purchased on sale or with a discount may have different refund terms. Please refer to the specific sale conditions.

4. How to Request a Refund

  • Contact Us: To initiate a refund, please contact our customer service team at info@lexiflair.com with your order number and reason for the return.
  • Return Instructions: We will provide you with instructions on how to return the item. You are responsible for the cost of return shipping unless the item was defective or incorrect.

5. Processing Refunds

  • Inspection: Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
  • Refund Issuance: If the return is approved, we will process your refund to the original payment method. Refunds typically take 7 business days to appear in your account, depending on your bank or payment provider.

6. Exchanges

  • Replacement: If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability and may involve additional shipping costs.

7. Defective or Incorrect Items

  • Report Issues: If you receive a defective or incorrect item, please contact us immediately at info@lexiflair.com. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

8. Changes to Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our site following the posting of changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at:

Info@lexiflair.com

Thank you for shopping at Lexiflair.com. We appreciate your business and are here to ensure you have a pleasant shopping experience!